We want our customers to be satisfied with their purchases at Naturalluffa.com! Our naturally sourced loofah products and other bath accessories are excellent. If you’re not completely satisfied with your purchase we will make it right!

  • Our Easy to Use 30-Day Return Policy
  • To use our return policy request your return within 30 days after your purchase.
  • To use our return policy your product must:
  • Be in the same condition as you received it. (i.e. unused and unwashed).
  • Be sent back in original packaging if possible.
  • Be sent back with all product accessories and promotional items.
  • Be sent with proof of your purchase. (i.e. order number or receipt).

Items We Cannot Accept for Return

To protect our customer’s safety and hygiene we cannot process a return for the following items unless they are defective or damaged upon receipt:

Any used loofah products or other exfoliating sponges or used bath accessories.

Opened or used personal care items.

Gift cards.

Items on sale clearance items discontinued items or items for which we do not plan to restock.

Custom items or personalized items.

Defective damaged or incorrect items.

You need to assess your order right after you receive it.

If we sent you a defective damaged or incorrect item please reach out to us. You need to do this within 7 days of receiving your order. Include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the product and the packaging.
  • We will do our best to resolve this by reviewing your claim and offering a refund or a replacement.
  • What You Need to Know About Returns
  • If you want to return an item you need to contact us to let us know.
  • We will offer you the return instructions and an authorization request.
  • The item needs to be securely packaged for us to process the return.
  • If you are able to please use a shipping service that can be tracked.
  • Returns that are not authorized may take longer to be processed.

Return Shipping

Return shipping charges will be covered if we sent you a product that is incorrect defective or damaged. If the return is for any other reason you will need to pay for the return shipping. Shipping charges paid to ship your order to you will not be paid back to you if you are not satisfied with your order for any reason.

Refunds

We will notify you once we receive and inspect your returned item to let you know if the return was approved. If the return was approved the refund will be processed to your original payment method within 5 to 10 business days.

Exchanges

We will process exchanges for products that are defective damaged or for products that were sent to you by error. We suggest that you place a new order for the product color or size you would like to receive and process the return for the products that you no longer want to keep your order moving.

Order Cancellation

You may cancel your order at any time before we have processed and shipped your order to you. If we have processed and shipped your order you will need to request a return for your order.

Lost or Delayed Packages

If your order has experienced a delay or is lost please request a return. We will work with the shipping carrier to investigate the issue.

If you have any questions about this Return Policy or about a return please reach out to our customer service team via the Contact Us page at Naturalluffa.com. Include your order number in your message. Thank you.